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Refund Policy

Thank you for shopping at Apollo Group Shop.
We want you to be satisfied with your purchase. This Refund Policy explains the conditions under which refunds can be requested and processed.

1. Returns and Refund Eligibility

Due to the nature of our products and services, refunds are accepted only under the conditions listed below.

You may request a refund if:

  • The product you received is defective or damaged

  • The product you received is significantly different from the description on our Website

  • The order was not delivered within the maximum delivery time stated

Refunds are not granted for:

  • Change of mind after purchase

  • Incorrect or incomplete shipping address provided by the customer

  • Delays caused by customs, couriers, or external factors outside our control

  • Products that have been used, altered, or intentionally damaged

2. Time Frame for Refund Requests

Refund requests must be submitted within 7 days of receiving the product (or 7 days after the delivery deadline if not received).

Requests submitted after this period may not be accepted.

3. Proof Required

To process your refund request, we may require one or more of the following:

  • Order number

  • Photos or video showing damage, defect, or wrong item received

  • Proof of undelivered shipment (tracking screenshot or confirmation from courier)

4. Order Cancellation

You may cancel your order only if it has not yet been processed or shipped.
Once an order is submitted for shipping, cancellation is no longer possible.

5. Refund Method

Approved refunds are issued using the same payment method used for purchase.
Refund processing time may take 5–14 business days, depending on your bank or card issuer.

6. Replacements

Instead of a refund, you may request a replacement for:

  • Defective or damaged products

  • Wrong item delivered

Replacement requests follow the same proof requirements listed above.

7. Non-Refundable Items

The following cannot be refunded:

  • Digital/downloadable items

  • Gift cards or vouchers

  • Products purchased during flash sales, special discounts, or promotional events unless defective

8. Shipping Costs

Shipping fees are non-refundable, except when:

  • The item is defective

  • The wrong item was delivered

If a return is requested (when applicable), return shipping fees are the customer's responsibility unless stated otherwise.

9. Contact Us to Request a Refund

To submit a refund request or ask questions regarding this policy, contact our support team:

📩 Email: [insert support email]
📍 Address (optional): [insert business location]

When contacting us, include your order number, full name, and reason for the request to speed up the process.

10. Acceptance of This Policy

By placing an order on Apollo Group Shop, you agree to all terms of this Refund Policy.